Northlake Urology Group

Welcome to your Northlake Urology (aka. Medcare One) telemedicine check-in page.   Your visit today will be performed using a secure, private, audiovisual internet connection, without need to download apps or programs. 

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To complete your telemedicine visit today you'll need the following:

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• Laptop (preferred) / tablet / Android phone / iPhone

• Windows 11 or Mac OS computer with updated operating systems

• Google Chrome browser (alternative updated browsers: Safari, Microsoft Edge or Samsung)

• turn on permissions for your microphone and camera in your device

• a PIN (number) supplied by our staff at the time of your telemedicine appointment

• insurance card (if any)

• drivers license or ID card

• credit or debit card

• pen and paper (or equivalent) to take notes

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Just like visiting the doctor's physical office, your visit consists of three consecutive parts:

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• check-in

• doctor visit

• check-out

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Your appointment begins with a telephone call placed to you from our medical assistant.  Our assistant will provide you with a four-digit PIN number.  Enter this number when prompted to do so.  Our assistant may text message or email you with a link to begin the telehealth visit.  Follow the link or click here, then enter your PIN to begin your visit.  If there are any problems during this process, please call our office at (985) 345-5500.

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Once inside our virtual reception area, our staff will walk you through a short check-in process.  You'll be able to submit your payment (if any) by credit card or debit card, submit any new insurance information, and answer a few short medical questions in preparation to see the doctor.  After completing the check-in process with our staff you will be places on a brief hold in our telemedicine virtual reception area. 

 

Thank you for entrusting your care to us!  We will look forward to seeing you in person as soon as feasible for you.